After a very well received 2015 workshop, two MSUWC members, Mellisa Bateman, Local 107 Steward, and Brooke Lauber, Local 129 Financial Secretary, were asked, once again, to facilitate the Clerical Workshop at the 2016 Inter-Union Gas Conference. The annual Gas Conference, which is attended by members and representatives from the Utility Workers Union of America, United Steelworkers, IBEW, UA, ICWU/UFCW, and UNIFOR, was hosted in 2016 by the United Steelworkers. UWUA National Region IV Representative, Jim Gennett, who served on the Gas Conference’s planning committee, relied on the MSUWC leadership of Melissa and Brooke when planning the Clerical Workshop. Once again, the Clerical Workshop was a highlight of the conference with call center representative from the U.S. and Canada sharing their experiences and industry trends affecting call centers. The conversation focused predominantly on the decreased focus on customer service by utility companies. Other topic discussed included performance standards, service levels, staffing levels, contractors and ergonomics. The MSUWC is extremely proud of Melissa and Brooke and the leadership they provide. Click here for more pictures from the Conference.