The Company issued the following policy in 1978 to deal with after hours calls and threats of violence. The Company said they were working on a revision to this policy but they have not yet released it. We certainly hope that if the Company comes out with any revision that they make it stronger and not weaken it if they are truly concerned about safety.

Use the following procedures in good faith for your protection and do not compromise your safety. You should also protest and grieve unnecessary after hours calls for turn-ons and/or turn-offs or other unnecessary work that could have been performed during the because assigning unnecessary work of this type of work late at night may endanger your safety.

The National Safety Council has issued an advisory for employers which support withdrawing from any unsafe situation and calling for assistance and/or police escort. Do not compromise your safety, be aware of your environment and insist on your right to a safe workplace.

DATE: MARCH 31, 1978

PURPOSE

The purpose of this bulletin is to outline precautionary measures which should
be exercised by Meter Services personnel during "after-hours operations" or
whenever a threat is conveyed to personnel in this department. This letter
shall be reviewed at least annually with all affected personnel and documentation
maintained as to dates and time an employee attended such meetings.

THREAT PROCEDURES

All threats of a serious nature to Company personnel or Company property shall
be reported immediately to the departmental supervision and Region Management.
General Office Property Protection section and the General Supervisor of Region
Electric Metering shall be notified via a copy of the Property Protection Incident
and Investigation Report (Form 1195). In addition, it may be appropriate to tele-
phone serious incidents to General Office on the same day.

AFTER-HOURS OPERATION

1. It is suggested that the employee taking the customer's call inform the
customer to turn on the porch light, if possible, and to meet the meterman
at the front entrance for all calls scheduled after hours. The Region
Appliance and Meter Superintendent shall establish the effective time for
actuating after-hours procedures.

2. It is also recommended that the dispatcher verify after-hours, same day
calls, via return telephone calls to the customer, preferably at the time
the order is being dispatched and as specified by the Region Appliance arid
Meter Superintendent.

3. If the dispatcher is unable to contact the customer via telephone due to a
wrong number or an unlisted telephone number and information is unavailable
by use of the telephone directory, classified directory and/or directory
assistance, the specifics of the effort made to contact the customer shall
be noted on the order. The order shall then be left with all details for
follow-up by a field supervisor the next day.

4. Metermen should be especially alert in high incident areas and notify the
dispatcher of any unusual circumstances. When it is requested by the meter-
man for follow-up by the dispatcher, he shall notify the operator at the
time he is leaving the vehicle. If the meterman has not reported back in a
reasonable length of time (approximately 15 minutes) the dispatcher will
attempt to call the meterman by radio and, if possible, by selective signaling
device. If no response is received within three minutes, the dispatcher shall
attempt to contact the customer by telephone and if unsuccessful, send an
on-duty supervisor to investigate. If there is no on-duty supervisor, the
local police department should be requested to investigate.

PRECAUTIONARY MEASURES

THREAT INCIDENTS

The following are recommended steps to be considered in avoiding threat incidents
to Meter Services field personnel.

1. Upon arrival at the customer's premises if you sense apparent abnormalities
in the area, ie, groups of people, vandalism, abandoned homes, etc, proceed
cautiously (it may be wise to verify the address with the dispatcher).

2. If a possible threatening situation should occur, return to your vehicle.
Always leave the premises immediately when requested to do so without remarks
or rebuttal. Notify the dispatcher immediately as you leave the area.

3. When collecting money for turnon for nonpay, perform the money transaction
outside the building whenever possible

4. Exercise good judgment and caution in high-incident areas.

5. Exercising good customer relations practices will serve as a means of
preventing an upset customer and consequently a threat.

WHEN A THREAT INCIDENT OCCURS

Whenever a threat is conveyed to any Meter Services personnel, the "reasonable
man" concept will dictate how the employee should react. The employee should
make every effort to withdraw from the scene and contact the dispatcher and
apprise him of the situation. He shall then proceed to the service center
and make a complete report of all details, ie, witnesses, weapons, time of
threat and other pertinent information. Also, Remark Code 116, Threat of
Violence, is to be entered into the Customer Records System, to alert other
Company personnel who may be required to visit the premises.

Note: All threats shall be reported to a departmental supervisor immediately.

GENERAL INFORMATION REGARDING THREATS

Threats are legally classified as follows:

1. Misdemeanor - Threat, assault and battery (90 days or $100 fine; maximum,
up to one year).

2. Felony - Assault with a deadly weapon, destruction of utilities' property
(more than one year).

When an employee is confronted with a threat incident, he may want to press
charges. The Company does not normally recommend an employee to press charges;
however, if he or she elects to do so, the Company will furnish all necessary
aid for any litigation arising from the threat incident. The Company cannot
act as a complainant unless there is damage to Company property or interference
of normal business activity.